Lead/Senior Desk Collection Specialist - Call Center & Customer Service

Join Mitracomm Ekasarana as a Lead/Senior Desk Collection Specialist and take the lead in driving exceptional debt recovery performance while mentoring a high-performing team. This role is perfect for experienced professionals with a proven track record in debt collection, customer service, and team leadership. Based in Jakarta Selatan, you'll be part of a dynamic team dedicated to achieving outstanding results in the call center and customer service industry.

As a Lead/Senior Desk Collection Specialist, you will be responsible for managing a team of collection specialists, ensuring high-quality service delivery, and driving the achievement of collection targets. You'll leverage your extensive experience and strategic thinking to develop and implement effective collection strategies, while also providing guidance and support to your team members.

This is an exciting opportunity to grow your career in a reputable organization that values professionalism, integrity, and excellence. With a competitive salary package of Rp 6,500,000 - Rp 7,000,000 per bulan, you'll have the chance to make a significant impact while enjoying a rewarding work environment.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of collection specialists, providing guidance and support to ensure high performance and customer satisfaction.
• Develop and implement effective collection strategies to achieve and exceed collection targets.
• Monitor and analyze collection performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with company policies, procedures, and regulations related to debt collection.
• Build and maintain strong relationships with debtors, customers, and other stakeholders to facilitate successful debt recovery.
• Provide regular reports and updates to management on collection activities and performance.
• Stay up-to-date with industry trends, best practices, and regulatory changes in the debt collection and customer service sectors.
• Participate in training and development programs to enhance your skills and knowledge in debt collection and team leadership.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in debt collection, customer service, or a related field, with a proven track record of success.
• Strong knowledge of Indonesian debt collection laws, regulations, and best practices.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in using Microsoft Office Suite, particularly Excel and PowerPoint.
• Familiarity with customer relationship management (CRM) software such as Salesforce or HubSpot is a plus.
• Ability to work under pressure and meet tight deadlines.
• Strong leadership and team management skills, with the ability to mentor and develop team members.

🛠️ Keahlian

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