IT Helpdesk & Support Specialist

Join Rumah Sakit Mitra Keluarga as an IT Helpdesk & Support Specialist and become a vital part of our healthcare technology ecosystem. In this dynamic role, you'll deliver exceptional technical support to hospital staff, ensuring seamless operations across our digital infrastructure. We're seeking a proactive and detail-oriented professional to join our team in Jakarta Raya, where you'll be the first point of contact for all IT-related queries and issues.

As an IT Helpdesk & Support Specialist at Rumah Sakit Mitra Keluarga, you'll play a crucial role in maintaining the hospital's IT systems and ensuring that all staff members have the support they need to perform their duties efficiently. You'll be responsible for troubleshooting hardware and software issues, providing training and guidance to end-users, and ensuring that our IT infrastructure is secure and up-to-date.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to hospital staff, including doctors, nurses, and administrative personnel.
• Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.
• Install, configure, and maintain IT equipment and systems, including computers, printers, and medical devices.
• Ensure the security and integrity of the hospital's IT infrastructure by implementing and enforcing security policies and procedures.
• Train and educate end-users on the proper use of IT systems and applications.
• Monitor and maintain IT systems to ensure optimal performance and availability.
• Document all IT-related incidents, issues, and resolutions for future reference.
• Collaborate with the IT team to implement and support new technologies and systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, helpdesk, or a similar role in a healthcare or corporate environment.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency in IT support tools and software, such as ServiceNow, Jira, and remote desktop tools.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with healthcare IT systems and regulations is a plus.

🛠️ Keahlian

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