Customer Service Officer - Mortgage Industry (Remote from Bali)

Join BC Solutions, a leading Australian company in the mortgage industry, as a Customer Service Officer and play a pivotal role in delivering exceptional service to clients across multiple channels. This is a unique opportunity to work remotely from the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. At BC Solutions, we are committed to providing top-notch customer service and helping clients navigate the complex world of mortgages with ease. As a Customer Service Officer, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally.

In this role, you will handle inbound and outbound calls, emails, and chats, using our CRM system to manage client interactions efficiently. You will also assist clients with mortgage applications, provide information on loan products, and help resolve any issues that may arise. Our team is dedicated to providing a supportive and collaborative environment, where your contributions will make a real difference in our clients' lives. This is an excellent opportunity to grow your career in the mortgage industry while enjoying the beautiful and culturally rich environment of Bali.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat, using our CRM system to ensure timely and accurate responses.
• Assist clients with mortgage applications, providing clear and concise information on loan products and requirements.
• Manage and update client records in our CRM system, ensuring all information is accurate and up-to-date.
• Collaborate with the sales and underwriting teams to address client concerns and resolve issues promptly.
• Provide exceptional customer service, demonstrating empathy, patience, and professionalism in all interactions.
• Stay informed about industry trends and regulations to provide accurate and valuable advice to clients.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.
• Adhere to BC Solutions' policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, preferably in the finance or mortgage industry.
• Proficient in using CRM systems, such as Salesforce or HubSpot.
• Strong communication skills, both written and verbal, with the ability to explain complex financial concepts clearly.
• Excellent organizational and time-management skills, with the ability to handle multiple tasks and meet deadlines.
• Customer-focused mindset, with a genuine desire to help others and provide exceptional service.
• Familiarity with Australian mortgage industry regulations and practices.
• Ability to work remotely and independently, with strong self-discipline and motivation.

🛠️ Keahlian

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